NetSuite Application Managed Services

Support for your mission-critical applications and ICT infrastructure

Business resilience through NetSuite Application Managed Services

In times when your team is stretched thin maintaining day-to-day operations, our Application Managed Services team steps in. We keep your mission-critical applications and ICT infrastructure robust, resilient, and always available. Whether it’s supporting Business as Usual (BAU) projects we bring expertise to make room for value-adding projects that elevate your business. We aim to shoulder the burden for you, delivering seamless systems integration and managed services for your NetSuite environment.

NetSuite Application Managed Services
NetSuite Support Features


  • Incident Management – End to end lifecycle management includes Level 1, 2 and 3 depending on service reqiuirement
  • Defect Management – process to ensure that any issues raised are rapidly triaged, prioritised, analysed, and closed within an agreed SLA
  • Service Request / Work Order Management – New requests entry point, authorisation verification before fulfillment with charging as per rate card
NetSuite Support Benefits


  • Seamless enterprise support
  • Shared resources for optimal performance
  • Enhance partner and supplier collaboration
  • Service Desk – single point of contact for requests
  • Creates the ideal application environment
  • Knowledge Management – Capturing customer information and maintaining currency which enables the quick turnaround of requests
NetSuite Support Advantages


  • Flexible managed service options
  • Provides technical leadership
  • Reliable service levels
  • Accredited and certified resources
  • Technical and industry expertise
  • Service Reporting – Providing a standard monthly report of activities

The OneKloudX team offered a Managed Services support solution that promised not just to stabilise their system but also to document and streamline their third-party integrations. This approach required extensive cooperation between Solotel and OneKloudX. Through a series of functional and technical workshops focusing on Service Process Prioritisation, both teams worked diligently to create usable documentation that  form the basis for a more efficient system.

Nicole Connell, Financial Controller

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