A people-first NetSuite implementation delivered by OneKloudX
ERP projects are often associated with disruption and risk, particularly in regulated environments. For the Australian Energy Market Commission (AEMC), the challenge was not system failure, but system friction.
As Australia’s independent energy market rule maker and adviser to governments, AEMC operates under strict governance and reporting requirements. And although financial integrity was never in question, it became clear that the issue was the effort required to get work done. This context set the foundation for a carefully considered NetSuite implementation aligned to the organisation’s governance and operational needs.
Industry
Public Sector (Energy Regulation)
Location
Head Office:
Sydney, NSW
Services Supplied
NetSuite Implementation and Optimisation Services
Solutions Replaced
GreenTree and Manual Processes
THE CHALLENGE
A governance-ready organisation slowed by legacy systems
Legacy, on-premise systems made everyday processes slower and harder than they needed to be. Finance and operational teams relied heavily on paper, spreadsheets, and email-based approvals. Information sat in silos and the reporting required manual intervention. Furthermore, approvals lacked visibility and too much time was spent moving data between systems instead of using it.
For Christopher Brennan, Head of IT & Finance at the AEMC, responsible for both functions at the time, this was not sustainable. While there was no single breaking point, it was clear the organisation needed a modern, cloud-based ERP to support governance, efficiency, and future needs.
Choosing the right platform and delivery partner
As part of a broader digital transformation, the AEMC prioritised replacing its ERP ahead of the new financial year. The scope included core finance, procurement, payroll integration, reporting, and stakeholder management.
Following a formal RFP process, OneKloudX was selected for its proven expertise in NetSuite ERP and CRM, strong integration capability, and experience delivering within governance-driven environments.
From the outset, the focus was on partnership. OneKloudX worked closely with the AEMC to understand how the organisation actually operated, define clear priorities, and establish scope before execution. This approach was delivered through FlexSafe, OneKloudX’s structured, sprint-based framework designed to reduce risk while maintaining momentum.
THE SOLUTION
A structured NetSuite delivery, focused on real outcomes
The ERP implementation formed part of the AEMC’s wider digital transformation. It began with detailed discovery and solution design to ensure alignment before build.
NetSuite replaced GreenTree and manual, paper-based processes with automated workflows, clear approval paths, and role-based dashboards. Integrations across payroll, banking, analytics, and vendor validation reduced duplication and improved auditability.
” The communication made a real difference. Not just the scheduled meetings, but the regular updates and reassurance that everything was on track and moving in the right direction.”
– Christopher Brennan, Head of IT & Finance, AEMC
NETSUITE IMPLEMENTATION SUCCESS WITH IMPACT
Practical outcomes that mattered
Delivered with clarity, care, and confidence.
The OneKloudX team delivered exactly what the AEMC set out to achieve: a modern, integrated ERP platform implemented with clarity and confidence, thus delivering on time and within budget. From the outset to the end, the focus remained to enable better ways of working across the organisation, rather than on the mechanics of delivery and the results have certainly been measurable, such as:
For the AEMC, the outcome was important, but so was the experience of working together. The OneKloudX team worked closely with stakeholders throughout the programme, building trust and maintaining a collaborative, people-first approach from start to finish.
As Christopher, explains:
A strong digital foundation for the future
Today, the AEMC operates with greater confidence and clarity. Finance teams have better visibility. Governance is stronger and their ERP platform supports the way people work, rather than getting in the way.
This project demonstrates that ERP implementations do not need to be disruptive to be effective. With the right preparation, the right partner, and a people-first approach, they can deliver lasting value with confidence and control.
Is Your Accounting or Business Applications Slowing You Down?
If your finance team spends more time wrestling with systems than making decisions, you’re not alone. Many organisations face the same friction AEMC experienced: manual processes, disconnected data, and delayed approvals that shouldn’t exist.
The good news? It doesn’t have to be disruptive to fix.
The AEMC replaced its legacy systems in time for the financial year-end. On time, on budget, and with a team that actually enjoyed the process. Their finance teams now have real-time visibility. Approvals happen in minutes, not days. And their platform grows with them instead of holding them back.
What Could This Look Like for You?
