Access Health improves customer order processing and dispatchs
Established in 1978, Access Health has been trading for 40 years as a national supplier to hospitals, aged care facilities, allied health and medical practitioners with a range of capital equipment. Access Health has staff with expertise in Myotherapy, Gait Analysis, Biomechanics, Orthotics and Nursing. They place a strong focus on friendly customer care and speedy delivery of products to community health centres and rehabilitation hospitals.
Industry
Medical Equipment Distribution
Location
HQ – Melbourne, Vic
Solution Supplied
NetSuite Wholesale Distribution
Systems Replaced
THE CHALLENGES & OUTCOMES
Access Health improves operational process inefficiencies
NetSuite eliminates manual sales processes
Access Health struggled with manual sales order processes as they needed their system configured to show critical business data, help collect information efficiently and ensure access throughout the organisation. By automating the order status communication process customer service has been improved, with Access Health team realising a signifcant decrease in order queries. Customers now know if their order is in stock, what parts are on the way, and what parts are on backorder.
Purchase orders and invoicing process
To address the existing manual processes, OneKloudX built a function that enabled automatic approval of purchase orders and invoices with a three-way matching feature. Within NetSuite, the team at Access Health now has the ability to match purchase orders with invoices without having to leave NetSuite and use outdated manual processes. The time saved by automated payment approvals has made a real difference.
Freight processing and dispatch
To resolve the freight issues, OneKloudX recommended a third-party freight tool that addressed the problems in freight processing and dispatching to guarantee that all pallets leaving the warehouse are optimally full, to ensure stock turnover metrics are met and costs substantially reduced.. Access Health was missing key functionality that would notify customers when their order is on its way. Rather than customising NetSuite, OneKloudX implemented a third-party tool compatible with both NetSuite and freight providers.
“OneKloudX helped us to understand where the gaps in our systems were and gave us the right recommendations that helped solve the problems we were having. We now have a local team that understand our needs and can help move our business forward. OneKloudX bridges the gap between development desires and implementation.”
Hamish Wilson, Managing Director
