Richmond Wellbeing Case Study

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Richmond Wellbeing resolves NetSuite pain
and enhances asset visibility

With over 40 years’ experience in recovery and mental health support, Richmond Wellbeing offers personalised support services which are culturally and socially safe. They provide inclusive, community-based mental health and wellbeing support services across Western Australia.


Richmond Wellbeing overcomes NetSuite performance headaches

Richmond Wellbeing encountered significant hurdles, grappling with the sluggish and inadequate performance of their ERP software. The absence of clear visibility into fixed assets posed a tangible risk, potentially leading to redundant investments and inefficiencies. This challenge not only impacted operational efficiency but also raised concerns about resource wastage. Addressing these issues became imperative for Richmond Wellbeing’s sustainable growth and optimal utilisation of resources.

Speed remedy for NetSuite performance issues

Richmond Wellbeing encountered increasing slow and inadequate performance issues with their ERP software. OneKloudX installed an application that monitored the ERP system, the CPU being used, and the network itself. OneKloudX quickly identified the source of their performance issues and provided suitable solutions that could be implemented without delay.

Group of mixed people
Richmond Wellbeing House

NetSuite increases fixed assets visibility and management

With a lack of visibility of their fixed assets, they were in danger of wasting time and money investing in assets they already own or had already been upgraded with no visibility. The OneKloudX team has yielded a 75% ERP system performance improvement for them.

“For Richmond Wellbeing, the most important thing was getting the usability back into our ERP system. OneKloudX saved us from having to go through an expensive and time-consuming implementation of a completely new ERP. They have given us a functional and fast ERP system that will help us in our day to day activities, while allowing us to focus fully on the wellbeing of our residents.”

Maryann Wilson, Finance Executive & Manager

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