NetSuite Support Services for GB Auto Case Study

GB Auto faced financial and operational inefficiencies that disrupted cash flow visibility, inventory tracking, and labour cost management. Their NetSuite BankFeeds integration was unreliable, leading to mismatched transactions and time-consuming reconciliations. Inventory fulfilment did not align with financial transactions, causing discrepancies in the cost of goods sold (COGS) and stock valuation. Manual tracking of Labour Work-In-Process (WIP) costs required constant journal entry adjustments, increased administrative workload and the risk of errors. These inefficiencies slowed operations, hindered financial accuracy, and challenged business scaling.

GB Auto faced significant inefficiencies in financial and operational processes, preventing them from maintaining accurate records and making informed decisions. Their NetSuite BankFeeds integration was unreliable, causing cash flow discrepancies and transaction mismatches that led to time-consuming reconciliations. Without accurate and timely financial data, the finance team struggled with inconsistent reporting, creating challenges in forecasting and financial planning.

Beyond financial reconciliation issues, GB Auto’s inventory fulfilment process was also misaligned with financial transactions, leading to discrepancies in stock management. They did not utilise the Pick, Pack, Ship feature, and the impact of packaging items (non-inventory items) on financial records was unclear. As a result, inventory adjustments and cost of goods sold (COGS) tracking were inconsistent, making it difficult to align stock fulfilment with financial statements.

Additionally, the manual tracking of Labour Work-In-Process (WIP) costs was a labour-intensive process requiring constant adjustments to journal entries. The finance team had to manually post and reverse journal entries when billable labour was recorded, invoiced or closed. Any amendments to time records meant existing entries had to be voided and replaced, increasing administrative workload and the potential for costly errors. These inefficiencies not only slowed down operations but also made scaling the business a challenge. GB Auto needed an end-to-end solution to automate and optimise these processes while ensuring financial accuracy and operational efficiency.

With OneKloudX’s expertise, GB Auto experienced a significant transformation in financial visibility, operational efficiency, and business scalability. Their NetSuite BankFeeds integration now functions flawlessly, providing real-time, reliable financial data and eliminating reconciliation errors. With cash flow tracking fully optimised, the finance team can make informed decisions with confidence, enhancing forecasting and strategic planning.

The improvements in Advanced Inventory Management have streamlined GB Auto’s stock fulfilment process. Sales orders, inventory adjustments, and invoices are now perfectly aligned, ensuring accurate COGS tracking and financial reporting. Previously misaligned stock movements are now fully synchronised with financial transactions, reducing errors and improving stock valuation accuracy. The correct treatment of packaging and non-inventory items in the general ledger has further strengthened financial integrity.

Perhaps the most impactful change has been the automation of Labour WIP Recognition. By eliminating the need for manual journal entries, the finance team has saved countless hours in administrative work. Labour costs are now automatically tracked, reversed, and adjusted in real time, ensuring that billable time is accurately reflected in financial records. This automation has not only reduced errors but also improved compliance and financial reporting efficiency.

With financial data stabilised, operational processes streamlined, and automation reducing manual workloads, GB Auto is now well-positioned for growth. The company has greater confidence in its financial reporting, improved cash flow management, and a scalable system that supports future expansion. By partnering with OneKloudX, GB Auto has successfully overcome industry challenges and transformed its operations into a seamless, efficient, and financially resilient business.