Overcoming Production Challenges with NetSuite Advanced Manufacturing Drives Productivity and Visibility
Second Skin is a manufacturer specialising in custom-made Burnt Trauma and Neuro garments. Founded in 2001, they employ 50 staff and serve healthcare providers and individual patients across Australia and international markets. Their core focus is providing highly specialised garments tailored to patient needs, balancing quality production and personalised care. Second Skin consults with families, therapists, and medical practitioners to prescribe, manufacture, and supply custom-made compression garments and dynamic splints. Their products are prescribed to assist in the management of acute, chronic, or degenerative medical conditions.
Industry
Medical Device Manufacturing
Location
Head Office – Perth, WA
Clinical Centres – Sydney, Brisbane, London
Solution Supplied
NetSuite Manufacturing SuiteSuccess Standard including Advanced Manufacturing
Solution Replaced
Inhouse System – PGNet
Manual processes and spreadsheets
THE CHALLENGES
Second Skin’s Production Struggles Highlight Need for NetSuite Advanced Manufacturing
Second Skin faced challenges managing their production processes with an outdated, custom-built system. They needed a solution that could scale with their growing business, support automation, and improve decision-making capabilities. NetSuite Advanced Manufacturing became the key to enabling a streamlined, cohesive production environment.
Custom System Incompatibility
Second Skin’s in-house system, PGnet, started as a CRM and was not built for manufacturing. Consequently, it failed to support expanding production needs and blocked effective planning. Additionally, the system lacked a roadmap for adding new features, leaving Second Skin exposed as they scaled.
Maintaining PGnet demanded significant effort, with high costs and slow upkeep. Manual updates to key fields increased complexity, slowing processes and causing errors. The system did not integrate production stages, leaving inventory, material planning, and scheduling disconnected. As inefficiencies grew, frustration mounted, making timely, informed decisions difficult.
Planning and Production Visibility Limitations
Second Skin’s in-house system lacked tools for material and resource planning, production forecasting, and basic traceability. As a result, they struggled to manage raw materials, finished goods, and product availability. Additionally, manual input requirements made managing the production lifecycle stressful and time-consuming, from scheduling to tracking garment progress. Without clear data capture, Second Skin lacked visibility into production costs. As a result, users faced barriers in exporting data, writing reports, and adjusting to changing demand. Without proper traceability, reacting to unexpected changes became impossible, leading to missed opportunities and delays. Furthermore, the lack of a returns process or tracking for garments created gaps in quality control, adding pressure on staff and ultimately impacting customer satisfaction.
THE OUTCOMES
Boosting Production Agility with NetSuite Advanced Manufacturing
NetSuite Advanced Manufacturing provided an end-to-end solution for Second Skin. By centralising production management, scheduling, and data collection, Second Skin gained full visibility into garment costs and traceability—from raw materials to finished products. Consequently, they reduced errors and minimised time wasted on manual processes.
Moreover, automated workflows replaced laborious manual efforts, freeing up resources to focus on strategic growth initiatives. Centralised data enabled quicker decision-making, improving efficiency and productivity. With rough-cut capacity planning and visual scheduling tools, Second Skin optimised resource allocation effectively. As a result, they responded proactively to fluctuating demands without disruption.
Additionally, production processes for both Burnt Trauma and Neuro garments were streamlined. This ensured timely delivery, regardless of production timelines, and minimised delays. NetSuite’s real-time cost recording feature provided Second Skin with accurate cost-of-goods insights. Therefore, management could make informed decisions that supported financial goals and improved cost efficiency.
Furthermore, Second Skin strengthened collaboration across teams, allowing them to proactively solve production issues. Increased communication led to fewer bottlenecks and more agile responses to changing requirements. Ultimately, the NetSuite solution enabled Second Skin to support growth while ensuring they met customer expectations efficiently and reliably.
Achievements
OneKloudX’s expertise with NetSuite Advanced Manufacturing enabled Second Skin to achieve full traceability from material sourcing to finished products. As a result, Second Skin met diverse customer requirements efficiently. Additionally, OneKloudX implemented up-to-date, accessible data systems, empowering real-time decision-making and informed management actions. Furthermore, enhanced stakeholder communication minimised inefficiencies and reduced delays. Consequently, supply chain operations improved through optimised, cost-effective strategies, reinforcing Second Skin’s growth and reliability.
