EYE Lighting revolutionises with NetSuite Manufacturing
EYE Lighting Australia is a leading provider of lighting products with more than 22 years of innovation in lighting technology. Operations have expanded with a presence throughout Australia and New Zealand. EYE Lighting manufactures technically superior products featuring solid-state LED luminaires and High Intensity Discharge (HID) lamps.
Industry
Electrical Manufacturing
Location
HQ – Brisbane, Qld
Solution Supplied
NetSuite Manufacturing
Systems Replaced
Epicor
THE CHALLENGES & OUTCOMES
EYE Lighting transforms operations and data management
EYE Lighting Australia, an innovative leader in lighting technology with over 22 years of experience, specialises in creating superior lighting products. However, they grappled with an unsupported, outdated Epicor ERP system that failed to support their sales processes, presenting significant challenges. faced considerable hurdles in managing their operations due to the inherent complexities of their sales order stock fulfilment, lack of CRM and manual processes. This intricacy was accentuated by the out-of-date Epicor ERP system, which was insufficient in handling the complexity of their sales order processes, creating a significant operational bottleneck.
NetSuite Manufacturing promised capabilities that stretched beyond mere financials. The system offered a robust solution for managing multiple subsidiaries and introduced cross-fulfilment functionality that could handle inter-company journaling automatically. This improvement provided a much-needed respite from the convoluted sales order stock fulfilment that previously troubled EYE Lighting, enabling them to focus more on their core business operations. With the introduction of Inventory Batch Tracking, and faster sales opportunity management workflows, the company has experienced enhanced efficiency and customer satisfaction.
NetSuite adds a CRM that replaces spreadsheets
NetSuite replaced paper and spreadsheet-based systems with a robust CRM platform. This switch reduced data inconsistencies and information gaps, providing a single source of comprehensive 360-degree view of the data. Now, all operational and financial information that anyone at EYE Lighting requires is readily available in the system, offering real-time visibility across the entire customer lifecycle – from opportunity, sales order, fulfilment, and support. This seamless access to data not only improved the accuracy of business decisions but also enhanced the speed at which orders were processed.
Removes manual sales Order data management
The muti-location fulfilment within NetSuite has provided EYE Lighting with visibility into stock across all locations so staff can proactively monitor stock levels and sell through different locations as required to satisfy distributor and customer sales requirements.
With the integration of batch tracking, EYE Lighting Australia now possesses the capability to document meticulous details regarding their inventory. Each batch is identifiable through a unique batch number, facilitating thorough traceability even when the product has reached the customer’s hands.
“The positive transformation going from Epicor to NetSuite ERP has been revolutionary. It has streamlined our operations, eliminated complexities of sales order management, and eradicated cumbersome manual processes that were a constant burden. With a single source of comprehensive data, real-time visibility into operations has empowered faster, more accurate decision-making. The inventory management has improved tremendously, thanks to enabling cross subsidiary inventory tracking and sales, leading to greater efficiency and enhanced customer satisfaction.”
Anthony Caruso, Chief Financial Officer
