NetSuite Managed Services

Keep your NetSuite running so finance and IT can focus on strategy, not tickets

Flexible Support

Managed or prepaid options

Rapid Response

4-hour SLA available

FlexSafe Delivered

18% YoY NetSuite revenue growth

NetSuite Managed Services & Support Australia

Predictable costs

Fixed monthly pricing replaces surprise outages and emergency SuiteScript fixes

Lower risk

Defined SLAs and clear ownership reduce key-person dependency around your NetSuite account

More capacity

Finance and IT spend less time firefighting, more time on SuiteAnalytics and process improvement

The Cost of Reactive NetSuite Support

Unplanned downtime is expensive

A broken saved search or failed integration at month-end does not just cost time. It delays the numbers your leadership team needs to make decisions.

Finance and IT stuck firefighting

Support tickets, SuiteScript patches and one-off fixes consume time that should go toward SuiteAnalytics, automation and process improvement.

Key-person dependency

Without defined SLAs and clear ownership, your NetSuite account depends on one or two people who know how the customisations really work.

Find Your ERP Fit – Start the Free Finder

FlexSafe Methodology

The FlexSafe Difference for NetSuite Managed Service

Our proven methodology keeps support personal, structured and proactive, not just reactive ticket handling.

FlexSafe is our proprietary support approach built from over 100 ERP engagements across Australia and New Zealand. It combines a single point of contact, defined SLAs and regular performance reviews with genuine SuiteCloud platform expertise.

NetSuite has grown revenue 18% year-on-year to more than $1 billion a quarter (ERP Peers, NetSuite ERP Statistics), which means more of our clients than ever are relying on it as core infrastructure, not a side system.

Explore the rest of our NetSuite practice: ERP Support & Managed Services, NetSuite Implementation, NetSuite Audit & Health Check and NetSuite Optimisation.

Discover

We review your NetSuite account, internal capabilities and pain points, then recommend the right support model for your business.

Onboard

We define clear SLAs and escalation paths, and introduce you to the named team who will support your SuiteScripts and workflows day to day.

Support

We handle incidents and requests as they arise, keeping your account stable, secure and running smoothly.

Improve

We review performance with you regularly and help plan your ongoing NetSuite improvement roadmap.

Strategic partnerships

We are authorised partners for three leading ERP platforms. Select the right fit for your business.

NetSuite

Oracle NetSuite cloud ERP for fast-growing businesses. Perfect for companies needing financial management, inventory control and multi-entity operations.

EPICOR

Epicor Kinetic purpose-built for manufacturers and distributors. Advanced MES, product configurators and supply chain planning for complex production environments.

Acumatica

MYOB Acumatica true cloud ERP with unlimited user licensing. Australian compliance built-in, perfect for mid-market growth.

Not sure if NetSuite managed service is the right fit?

Request an ERP Audit today. We will assess your requirements, compare platforms objectively, and give you a clear, actionable recommendation.

NetSuite Managed Service Approach

How we deliver your NetSuite Managed Service with a 6-Step Process

Every NetSuite managed service engagement follows our proven FlexSafe framework, adapted to your platform and support needs.

Step 1: Kickoff & Discovery

Support needs, NetSuite account and internal capabilities reviewed. Current pain points and gaps identified.

Step 2: Core Configuration

Right support model recommended: managed service, prepaid flex pack, or a combination of both.

Step 3: Process Build

Named support team assigned. Service desk set up and SLAs and escalation paths agreed.

Step 4: Integration & Data

Key SuiteScripts, workflows and documentation reviewed so your team knows exactly how to raise and track requests.

Step 5: Training & UAT

Incidents and requests handled against agreed SLAs. Regular health checks keep your account stable.

Step 6: Go-Live

Monthly performance reviews held. Proactive recommendations and improvement roadmap planned together.

Why OneKloudX

Why Fast-Growing Businesses Choose OneKloudX for NetSuite Managed Service

ERP support should not mean a faceless ticketing queue. We combine deep NetSuite expertise, including SuiteScript, SuiteFlow and SuiteAnalytics, with a people-first approach that keeps your account stable and your team supported.

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100+ Years collective ERP experience
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Successful ERP implementations
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Founded
Award-winning team

NetSuite Partner of the Year 2023. CRN Fast50 three years running. Proven track record of delivery excellence.

30% faster delivery

FlexSafe methodology eliminates wasted time. Automated workflows. Iterative delivery. Continuous stakeholder engagement.

Multi-platform expertise

Authorised across NetSuite, Epicor and Acumatica. We recommend what fits, not what we prefer to sell.

Long-term partnership

We do not disappear after go-live. Ongoing Epicor support, optimisation and managed services ensure sustained success.

Talk to us about your NetSuite Managed Service
Speak to a NetSuite Expert

Case Study Spotlight

Proven Results Across Industries

ERP shouldn’t be overwhelming, and with the right partner, it isn’t. We combine deep expertise with a people first-approach that keeps your project clear, predictable, and tailored to your unique operational needs.

Case Study - GB Auto - NetSuite Support Services for a heavy vehicle service provider

Heavy vehicle service provider gains financial and operational efficiency with NetSuite Support Services

Case Study - Second Skin - medical device manufacturer using NetSuite Advanced Manufacturing

Medical device manufacturer overcomes production hurdles with NetSuite Advanced Manufacturing

Case Study - Puffing Billy - green steam locomotive in the Dandenong Ranges

Realises cost savings from our NetSuite Audit recommendations