Epicor Kinetic Managed Services
Keep your Epicor Kinetic running so production and finance can focus on the business, not tickets
Flexible Support
Managed or prepaid options
Rapid Response
4-hour SLA available
FlexSafe Delivered
$400bn cost of downtime, Global 2000
Epicor Kinetic Managed Services & Support
The Cost of Reactive Epicor Kinetic Support
Unplanned downtime is expensive
Unplanned downtime costs Global 2000 companies an estimated $400 billion a year, around 9% of profits (Splunk and Oxford Economics). For a manufacturer, every hour the shop floor is down is an hour production cannot recover.
Production and IT stuck firefighting
Support tickets, BPM patches and one-off fixes consume time that should go toward MES, Application Studio and process improvement.
Key-person dependency
Without defined SLAs and clear ownership, your Kinetic environment depends on one or two people who know how the BPM directives really work.
FlexSafe Methodology
The FlexSafe Difference for Epicor Kinetic Managed Service
Our proven methodology keeps support personal, structured and proactive, not just reactive ticket handling.
FlexSafe is our proprietary support approach built from over 100 ERP engagements across Australia and New Zealand. It combines a single point of contact, defined SLAs and regular performance reviews with genuine Epicor Kinetic platform expertise.
Unplanned downtime costs the Global 2000 an estimated $400 billion a year (Oxford Economics and Splunk), and for manufacturers running production on Kinetic, the exposure is felt on the shop floor first.
Explore the rest of our Epicor Kinetic practice: ERP Support & Managed Services, Epicor Kinetic Implementation, Epicor Kinetic Audit & Health Check and Epicor Kinetic Optimisation.
Epicor Kinetic Managed Service Approach
How we deliver your Epicor Kinetic Managed Service with a 6-Step Process
Every Epicor Kinetic managed service engagement follows our proven FlexSafe framework, adapted to your production environment and support needs.
Why OneKloudX
Why Manufacturers Choose OneKloudX for Epicor Kinetic Managed Service
ERP support should not mean a faceless ticketing queue. We combine deep Epicor Kinetic expertise, including BPM, BAQ and MES, with a people-first approach that keeps your shop floor running and your team supported.
Case Study Spotlight
What You Can Expect From Our Practice
Our published case studies to date span NetSuite engagements, and the same FlexSafe rigour applies to every Epicor Kinetic support engagement we deliver. Here is what you can expect from working with us.
