ERP Support & Managed Service
Keep your ERP running so finance and IT can focus on strategy
Flexible Support
Managed or prepaid options
Multi-Platform
NetSuite, Epicor, Acumatica
Rapid Response
4-hour SLA available
NetSuite
Comprehensive support for Oracle NetSuite including SuiteScript troubleshooting, saved search optimisation, workflow support and SuiteApp management.
Our team manages:
- System administration and user management
- SuiteScript debugging and optimisation
- Integration monitoring and troubleshooting
- Custom report development
Solution Partners
Dedicated support for your Solution Partner integrations, keeping your connected platforms running smoothly alongside your core ERP.
Our team manages:
- Integration monitoring and error resolution
- Configuration and workflow support
- Version update and compatibility management
- Escalation and vendor liaison
Keep Your ERP Running, So Finance
and IT Can Focus on Strategy
We help growing organisations continuously optimise NetSuite, Acumatica & Epicor, turning ERP from a one-off project into a lasting advantage.
Recent research found that unplanned downtime costs Global 2000 companies around $400 billion a year, roughly 9% of their profits (Splunk and Oxford Economics).
A well-run ERP managed service is one of the most direct levers CFOs and CIOs have to reduce that risk and get more value from your ERP, the digital core of your business.
For Finance and IT Leaders, The Value Is Clear
Our Services
Two Ways We Support You
Choose the support model that fits your needs. Many clients use both.
Managed Services
Organisations needing ongoing, comprehensive ERP support
What You Get:
Single Service Desk & Incident Management
One point of contact for your ERP users, with clear response and resolution SLAs (L1 to L3 support).
Day-to-Day ERP Care
- Application maintenance and monitoring
- Minor configuration changes
- User and role management
- Support for key business processes (order-to-cash, procure-to-pay, month-end close)
Proactive Stability
- Regular health checks and system housekeeping
- Support for upgrades and patches
- Performance monitoring and optimization
- Security and compliance reviews
Service Transparency
Monthly reporting showing ticket volumes, trends, SLA performance and improvement opportunities in plain language.
Typical Monthly Investment: From $3,500/month
Contract: 12-month minimum
Response SLA: 4 hours (critical), 8 hours (high), 24 hours (medium)
repaid Support: Flex Packs for Your Needs
Post-go-live stabilization, project bursts, gaps in internal team
How It Works:
You buy a block of hours (20 / 40 / 80 / 160 hours) and draw down as needed to:
Support Life After Go-Live
Short-term, higher-touch help over the first 30-90 days post-implementation.
Deliver Small Changes
Custom reports and saved searches
Workflow tweaks and automations
Minor integrations
End-user training sessions
Add Capacity On Demand
Cover busy periods (year-end, audits) or gaps in your team without new headcount.
Typical Packages:
Starter Pack: 20 hours – $4,500
Growth Pack: 40 hours – $8,500
Scale Pack: 80 hours – $16,000
Enterprise Pack: 160 hours – $30,000
Validity: 12 months from purchase
Unused hours: Roll over once if you renew
Our 3-step Process
Discovery
We review your needs, ERP landscape, internal capabilities and pain points, then recommend the right support service for you.
What we assess:
- Current support model and pain points
- Team structure and skill gaps
- System complexity and customizations
- Volume and types of support requests
Onboarding
We ensure alignment on how we will work together, define clear SLAs and escalation paths, and introduce you to the team who will support your ERP day to day.
What we deliver:
- Named support team assigned
- Service desk setup and training
- Documentation of key processes
- SLA agreements and escalation procedures
Run & Improve
We handle incidents and requests, review performance with you regularly and help plan your ERP improvement roadmap.
What you get:
- Ongoing ticket resolution
- Monthly performance reviews
- Proactive recommendations
- Continuous improvement planning
Why OneKloudX
Why Organisations Choose OneKloudX
ERP shouldn’t be overwhelming, and with the right partner, it isn’t. We combine deep expertise with a people first-approach that keeps your project clear, predictable, and tailored to your unique operational needs.
Passionate – Dedicated – Professional
our projects
Read about other organisations, their journey toward transformation, and true success stories from the field.
