Norbar Torque Tools have been supplying premium ranges of torque wrenches and equipment, providing technical support and calibration services throughout the Asia Pacific region for over 30 years to the mining, oil and gas, and defence services sectors. A leader in their field, Norbar needed to utilise their NetSuite ERP to its fullest. However, it wasn’t being used to its full potential and was failing to keep up with the demands of the business. Norbar wanted a local company with whom they could work closely to get their ERP system up to speed and optimised to manage their operations.

OneKloudX has given Norbar the visibility of upcoming repairs and maintenance, so now they are able to efficiently communicate with customers. Norbar can provide accurate timeframes for delivery based on the time needed to complete the job. With company-wide visibility, operational efficiencies have increased, and the overall customer satisfaction has improved.

The Norbar state teams were relying on manually triggered emails and order and repair status alerts. They had no visibility about which tools were being serviced or when they were coming back, which made the team struggle to understand the scheduling. OneKloudX designed a dashboard that allows the Operations Manager to see what items are in the queue, what their repair status is, and who is working on it.

OneKloudX was able to optimise the system to allow for more automation and streamlining of Norbar’s operations.

With increased visibility into upcoming jobs, Norbar technicians can track their time more accurately and make better decisions on staffing and scheduling to give customers quicker turnarounds, and the best experience possible.