As businesses grow and evolve, they add software and systems to manage departments, automate processes and provide insights into operations. It’s an iterative process that evolves on a timeline dependent on growth, industry competition and other factors.
It’s rarely, however, done holistically, with long range goals in mind. Occasionally, there might be one system that can handle a number of functions or some software packages might come with pre-built integrations for certain industries. However, the end result is frequently a “hairball” of disparate systems, loosely connected with brittle integrations that demand attention with every upgrade or tweak.
The emergence of cloud-based applications and Software-as-a-Service hasn’t eliminated the hairball, it’s just moved it to the cloud. In fact, the cloud’s low upfront costs that facilitate departmental purchases without oversight from IT or costly hardware investments sometimes makes it worse.
It doesn’t have to be that way.