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Our Application Managed Support (AMS) provides you with the end-to-end management of your NetSuite and Adaptive Insights environments including all levels of Service Desk services and Incident Management.

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Features
  • Services and Service Levels geared to a variety of application management needs
  • Includes a component of providing on-site support and/or consulting services
  • A single point of contact for requests
  • Ownership of incidents from identification to solution
  • Skilled application specialists possessing deep industry and client-specific knowledge
  • Seamless enterprise support
Benefits
  • Before any resources are allocated to delivering you support, we execute a full solution knowledge transfer & validation sessions to ensure support managed to their expectations from day 1
  • Our resources are shared for optimal performance
  • We position you to better collaborate, both internally and externally with partners and suppliers
  • Knowledge drawn on our certified and accredited resources, technical expertise, proven methods, process and tooling
Advantages
  • We capitalise on our reputation from previous experiences in delivering complex implementations, coupled with our solution innovation and systems integration superiority. This allows us to maintain our position as a proven provider of cloud application services
  • Flexible managed service options that fits to your unique business needs
  • Creates an application environment that meets the demands of your business
  • Provides the technical leadership that is critical to reliable service levels and individual satisfaction

Enjoy full access to the complete range of OneKloudX teams, without the commitment of a fixed-term contract coupled with the flexibility to buy as many hours needed for any budget.

Features
  • Flexibility on the on-site pre-paid and PAYG support structure
  • 15 minutes of logged cases reviewed FREE of charge
  • No expiry on the pre-paid support hours.
  • Regular reporting on support hours consumption
  • Ownership of incidents from identification to solution
Benefits
  • Around the clock, no-contract support, with a 24/7 Service Desk
  • Direct access to your designated solution specialist to log calls
  • Direct access to our directors for any escalations
  • Rely on us as your complete end-to-end support team to manage all your functional and technical solution needs who understand how to escalate any urgent issues with the vendor
Advantages
  • The more pre-paid hours procured, the higher the discount!
  • The more PAYG hours agreed upfront on pre-defined work, the higher the discount
  • Deal with the same consultants on-site to maximise support continuity
  • Knowledge drawn on our certified and accredited solution resources, technical expertise, and proven methods, process and tooling