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On-Site Pre-Paid Support
Our NetSuite and Adaptive Insights Pre-Paid / Pay as You Go (PAYG) Support Offering provides you with a consumption based on-site support arrangement. We initially collaborate on-site with you at NO COST to understand your pain and devise a plan to resolve these with you and our certified consultants.
Enjoy full access to the complete range of OneKloudX teams, without the commitment of a fixed-term contract coupled with the flexibility to buy as many hours needed for any budget.
Flexibility on the on-site pre-paid and PAYG support structure
15 minutes of logged cases reviewed FREE of charge
No expiry on the pre-paid support hours.
Regular reporting on support hours consumption
Ownership of incidents from identification to solution
Around the clock, no-contract support, with a 24/7 Service Desk
Direct access to your designated solution specialist to log calls
Direct access to our directors for any escalations
Rely on us as your complete end-to-end support team to manage all your functional and technical solution needs who understand how to escalate any urgent issues with the vendor
The more pre-paid hours procured, the higher the discount!
The more PAYG hours agreed upfront on pre-defined work, the higher the discount
Deal with the same consultants on-site to maximise support continuity
Knowledge drawn on our certified and accredited solution resources, technical expertise, and proven methods, process and tooling