Enjoy full access to the complete range of OneKloudX teams, without the commitment of a fixed-term contract coupled with the flexibility to buy as many hours needed for any budget.

Features

  • Flexibility on the on-site pre-paid and PAYG support structure
  • 15 minutes of logged cases reviewed FREE of charge
  • No expiry on the pre-paid support hours.
  • Regular reporting on support hours consumption
  • Ownership of incidents from identification to solution

Benefits

  • Around the clock, no-contract support, with a 24/7 Service Desk
  • Direct access to your designated solution specialist to log calls
  • Direct access to our directors for any escalations
  • Rely on us as your complete end-to-end support team to manage all your functional and technical solution needs who understand how to escalate any urgent issues with the vendor

Advantages

  • The more pre-paid hours procured, the higher the discount!
  • The more PAYG hours agreed upfront on pre-defined work, the higher the discount
  • Deal with the same consultants on-site to maximise support continuity
  • Knowledge drawn on our certified and accredited solution resources, technical expertise, and proven methods, process and tooling