.png)
Enjoy full access to the complete range of OneKloudX teams, without the commitment of a fixed-term contract coupled with the flexibility to buy as many hours needed for any budget.
Features
- Flexibility on the on-site pre-paid and PAYG support structure
- 15 minutes of logged cases reviewed FREE of charge
- No expiry on the pre-paid support hours.
- Regular reporting on support hours consumption
- Ownership of incidents from identification to solution
Benefits
- Around the clock, no-contract support, with a 24/7 Service Desk
- Direct access to your designated solution specialist to log calls
- Direct access to our directors for any escalations
- Rely on us as your complete end-to-end support team to manage all your functional and technical solution needs who understand how to escalate any urgent issues with the vendor
Advantages
- The more pre-paid hours procured, the higher the discount!
- The more PAYG hours agreed upfront on pre-defined work, the higher the discount
- Deal with the same consultants on-site to maximise support continuity
- Knowledge drawn on our certified and accredited solution resources, technical expertise, and proven methods, process and tooling