On-Site Pre-Paid Support

Our NetSuite and Adaptive Insights Pre-Paid / Pay as You Go (PAYG) Support Offering provides you with a consumption based on-site support arrangement. We initially collaborate on-site with you at NO COST to understand your pain and devise a plan to resolve these with you and our certified consultants.

GET YOUR FREE PERSONALISED TECHNOLOGY MATURITY REPORT
Enjoy full access to the complete range of OneKloudX teams, without the commitment of a fixed-term contract coupled with the flexibility to buy as many hours needed for any budget.

Features

  • Flexibility on the on-site pre-paid and PAYG support structure
  • 15 minutes of logged cases reviewed FREE of charge
  • No expiry on the pre-paid support hours.
  • Regular reporting on support hours consumption
  • Ownership of incidents from identification to solution

Benefits

  • Around the clock, no-contract support, with a 24/7 Service Desk
  • Direct access to your designated solution specialist to log calls
  • Direct access to our directors for any escalations
  • Rely on us as your complete end-to-end support team to manage all your functional and technical solution needs who understand how to escalate any urgent issues with the vendor

Advantages

  • The more pre-paid hours procured, the higher the discount!
  • The more PAYG hours agreed upfront on pre-defined work, the higher the discount
  • Deal with the same consultants on-site to maximise support continuity
  • Knowledge drawn on our certified and accredited solution resources, technical expertise, and proven methods, process and tooling