Our Application Managed Support (AMS) provides you with the end-to-end management of your NetSuite and Adaptive Insights environments including all levels of Service Desk services and Incident Management.

Features

  • Services and Service Levels geared to a variety of application management needs
  • Includes a component of providing on-site support and/or consulting services
  • A single point of contact for requests
  • Ownership of incidents from identification to solution
  • Skilled application specialists possessing deep industry and client-specific knowledge
  • Seamless enterprise support

Benefits

  • Before any resources are allocated to delivering you support, we execute a full solution knowledge transfer & validation sessions to ensure support managed to their expectations from day 1
  • Our resources are shared for optimal performance
  • We position you to better collaborate, both internally and externally with partners and suppliers
  • Knowledge drawn on our certified and accredited resources, technical expertise, proven methods, process and tooling

Advantages

  • We capitalise on our reputation from previous experiences in delivering complex implementations, coupled with our solution innovation and systems integration superiority. This allows us to maintain our position as a proven provider of cloud application services
  • Flexible managed service options that fits to your unique business needs
  • Creates an application environment that meets the demands of your business
  • Provides the technical leadership that is critical to reliable service levels and individual satisfaction