Business resilience through NetSuite Application Managed Services
In times when your team is stretched thin maintaining day-to-day operations, our Application Managed Services team steps in. We keep your mission-critical applications and ICT infrastructure robust, resilient, and always available. Whether it’s supporting Business as Usual (BAU) projects we bring expertise to make room for value-adding projects that elevate your business. We aim to shoulder the burden for you, delivering seamless systems integration and managed services for your NetSuite environment.
Features
- Incident Management – End to end lifecycle management includes Level 1, 2 and 3 depending on service reqiuirement
- Defect Management – process to ensure that any issues raised are rapidly triaged, prioritised, analysed, and closed within an agreed SLA
- Service Request / Work Order Management – New requests entry point, authorisation verification before fulfillment with charging as per rate card
Benefits
- Seamless enterprise support
- Shared resources for optimal performance
- Enhance partner and supplier collaboration
- Service Desk – single point of contact for requests
- Creates the ideal application environment
- Knowledge Management – Capturing customer information and maintaining currency which enables the quick turnaround of requests
Advantages
- Flexible managed service options
- Provides technical leadership
- Reliable service levels
- Accredited and certified resources
- Technical and industry expertise
- Service Reporting – Providing a standard monthly report of activities
The OneKloudX team offered a Managed Services support solution that promised not just to stabilise their system but also to document and streamline their third-party integrations. This approach required extensive cooperation between Solotel and OneKloudX. Through a series of functional and technical workshops focusing on Service Process Prioritisation, both teams worked diligently to create usable documentation that form the basis for a more efficient system.
