Our Application Managed Support (AMS) provides you with the end-to-end management of your NetSuite and Adaptive Insights environments, including all levels of Service Desk services & Incident Management.
Services and Service Levels geared to a variety of application management needs.
Includes a component of providing on-site support and/or consulting services
A single point of contact for requests.
Ownership of incidents from identification to solution.
Skilled application specialists possessing deep industry and client-specific knowledge.
Seamless enterprise support.
Before any resources are allocated to delivering you support, we execute a full solution knowledge transfer & validation sessions to ensure support managed to their expectations from day 1
Our resources are shared for optimal performance
Minimises the hassles of managing complex environments
We position you to better collaborate, both internally and externally with partners and suppliers
Knowledge drawn on our certified and accredited resources, technical expertise, proven methods, process and tooling
We capitalise on our reputation from previous experiences in delivering complex implementations, coupled with our solution innovation and systems integration superiority. This allows us to maintain our position as a proven provider of cloud application services
Flexible managed service options that fits to your unique business needs
Creates an application environment that meets the demands of your business
Provides the technical leadership that is critical to reliable service levels and individual satisfaction