Frequently Asked Questions (FAQ's)

We understand that what we do can be quite confusing, so we have put together a series of answers to your most commonly asked questions

What does OneKloudX do?

OneKloudX is a local Oracle NetSuite solution provider, our job is to understand our client's back office infrastructure, evaluate their needs, design a modern system to meet these requirements, and then implement the solution. We also offer on going support to aid our client's transition into the new system

What is an ERP?

An modern Enterprise Resource Planner (ERP) is a cloud-based back office database that unifies all departments to offer real-time data and visibility across the entire organisation. There are different types from an infrastructure perspective - on premise, single tenanted and multi-tenant cloud.

Why work with OneKloudX?

Unlike other solution providers, we offer a more personalised implementation approach as our services are conducted right in here in Australia. Rather then being overseas, we utilise a unique on-site delivery approach where we work alongside our clients.

What is the difference between a CRM & an ERP?

A Customer Relationship Management system (CRM) is how it sounds, it focuses on managing the experience between the customer and the organisation. Whilst an ERP focuses on managing an organisation's resources so that they can be used as effectively as possible.

What organisations use ERPs?

Although it was mainly used by large enterprises in the past, small to medium sized businesses are now fuelling most of the growth.

Those organisations that are pursuing a digital transformation often implement an ERP, this allows them to redesign their business model whilst improving customer experience and company-wide visibility.

What are the most popular ERP's?

  • NetSuite (Multi-Tenant True Cloud)
  • SAP ERP & B1 (Single-Tenant Cloud)
  • Microsoft Dynamics Business Central and Finance & Operations (Single-Tenant Cloud)

What is the difference between single and multi-tenant ERP solutions?

  • Single Tenant ERP – This pertains to a single instance of the ERP software and programs confined within the supporting infrastructure to serve a single customer. Each customer has their own independent software instance and database. 

  • Multi-Tenant ERP  – This means that a single instance of the ERP software and supporting infrastructure serves multiple customers. Each customer shares the software programs and application allowing for upgrades to happen seamlessly whilst having configurations and modifications able to be separated from the core shared programs. Each tenant’s database is isolated and remains invisible to other tenants.

What are some common ERP features?

  • Automate Back Office Tasks (e.g. Record to Report, Procure to Pay, Order to Cash, etc)
  • Integration With Other Software Solutions
  • Data Analysis
  • Reporting
  • Accounting
  • Company-wide Visibility

How much would this software cost?

  • The cost of an ERP solution varies drastically, depending on multiple factors. One of the main factors is the size of the organisation which determines how much functionality the end solution needs to have. Smaller businesses can save money by implementing only the software they need, rather than a full scale implementation.
  • Ongoing maintenance, customisation and configuration is another forgotten variable, many businesses require support well after the implementation is complete which adds to the cost.

In short, the cost of an ERP implementation is determined by multiple factors such as:

  • Organisation Size
  • Functionality Required
  • ERP Solution Type
  • Deployment Model (e.g. Single or Multi-Tenant Cloud-based vs On-Premise vs Hosted)
  • Ongoing Support/Maintenance

Can range from 20k - 100k+

What do you need to consider when purchasing an ERP?

  • Ownership Costs
  • Accessibility
  • Solution Updates & Upgrades
  • Scalability
  • Functionality
  • Availability
  • Speed of Installation
  • Impact on IT Resources

What are the different implementation models of ERP delivery?

  • Cloud Solutions: Accessed via the internet and is paid for on a subscription basis. The software itself is not owned by the user but is provided as a service, this is suitable to most organisations as it is an enterprise-level software that is affordable and flexible enough to be scaled up and down.
  • On-Premise Solutions: This software is implemented on a server that is located on the business' premises. The licences are sold on a perpetual basis, the system is also solely self-managed.
  • Hosted Solutions: The software is installed on a server hosted by a third-party, can be a piece of hardware that is dedicated or shared by multiple tenants. Is usually delivered to the user on a subscription basis.

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